Guest Research
What Do My Hotel Guests Really Think?
Establish talking platforms that allow
great ideas to "bubble up" from hotel guests.
Ann Manion is an active listener who uses a variety of tools to
quickly cut through data and glean the core meaning for the client.
She studies customer feedback from a variety of angles and presents
recommendations thoughtfully.”
Stahl-Brown, L.,
Vice President Operations
Networks ETC
Gone are the days of slow-moving hotel comment cards that hit your
inbox long after the guest has departed. To remain competitive and
relevant, you need a system for quickly tapping into hotel guest opinions.
At Hotel Advantage, we custom design talking platforms that build
up the value of your brand and establish dynamic channels of communication
with your customers.
Did you know that your hotel guests want to have
a conversation with you?
At Hotel Advantage, we develop dynamic channels of dialogue between
hotels and their guests and provide direct access to understanding
the needs, habits and ambitions of specific customer groups. The
fresh customer intelligence we deliver helps you channel resources
on confirmed guest needs with stealth precision, design the ideal
guest experience, and push service levels skyward.
Guest research services include:
- Custom Designed Talking Platform
- Packaging of Insights & Strategies
- Hotel Guest Needs Profiling
Outcomes
- Allow innovative ideas for best practices and service upgrades
to “bubble up” from guests.
- Guard against isolation from guest opinions and needs.
- Stop unflattering chatter from reaching the web where it remains
forever.
- Satisfy the guest’s need to be heard and feel in control.
- Nurture a community of brand champions that spread positive
buzz.
- Use guest conversations as a tool to set expectations and educate.
|
