Hotel Advantage Solves
Three Important Challenges:
“Ann
Manion’s recommendations reflect her expertise in the external
world of marketing, but also a practical knowledge of internal business
operations. She puts clarity, structure and accountability around
goals, and motivates others to see challenges as opportunities.
Ann is an outstanding consultant who will move your hotel forward.”
LaPlante-Dube, S.
Principal
Precision Marketing Group
- We find
out what your guests really think about your hotel.
- We
find out how likely it is people will highly recommend your hotel.
- We help properties
improve service levels and earn higher hotel ratings.
Engage in today’s real-time digital world.
Already, people are living in a real-time digital world that gives
them immediate access to your hotel’s brand value. Potential
guests are choosing your hotel over the competition (or not) because
of what “people like them” say about you, and less by
your advertising, public relations, and marketing investments. They’re
dishing up the details of their stay on travel blogs, texting remarks
on Twitter, writing reviews on Trip Advisor, and sharing images
from inside the walls of your guest rooms on Flickr and YouTube.
These words, conversations and pictures increasingly determine your
brand’s value, and will be viewed by hundreds of your potential
hotel guests.
Your hotel can benefit from Web 2.0.
At Hotel Advantage, we believe it is all-important that you understand
your service level through the eyes of your ideal hotel guest. In
fact, we are ultra enthusiasts for helping hotels reengineer their
customer service interactions and showing them how to adapt to these
emerging, real-time ways of guest feedback. Right now, you need
to go where your customers are talking and listen, or better yet,
start a conversation with them. We can help.
Earn luxuriant hotel reviews and ratings.
Hotel Advantage is here to help you respond to your guests’
needs with speed. Whether your level of engagement in social media
is that of a maven hotel brand where social media is a core component
of your marketing strategy, or you’re more an observer weighing
the ROI on social media investments, Hotel Advantage is poised to
support your business objectives. Email
Ann Manion today, or call 617.531.1672 to learn more.
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