About Ann Manion
Ann Manion is a distinguished business
professional with over 25 years experience in the hospitality industry.
“We help hotels listen, talk and respond to their customers
and show them the importance of setting a business objective for
each social media initiative. Because we are hospitality professionals
ourselves, we understand the importance of setting priorities in
an economic environment of limited resources.”
Manion, A.
Principal and Founder
Hotel Advantage
As founder and principal of Hotel Advantage, Ann Manion is a trusted
partner of hotel companies because of her knowledge of every nuance
of the 24/7 challenges hoteliers face in exceeding guest expectations.
Ann founded Hotel Advantage to provide custom fit solutions for
management teams of upscale hotels that want to take control of
managing their brand behavior and positively influence online guest
opinions.
Ann’s hospitality career began at New England gems like Nantucket’s
White Elephant Hotel and Faneuil Hall Marketplace’s The Bostonian
Hotel, and progressed to industry leaders Omni Hotels and Marriott
International. She served in a multitude of progressive food and
beverage management jobs, culinary posts, financial functions, and
later accelerated to senior level appointments in customer service,
sales and marketing before becoming a director of business development
for Marriott. As such, she worked with general managers and hotel
executive chefs from coast to coast ensuring premium service levels,
and was recognized by Marriott customers as running the number one
client services group in the division. Rounding out her industry
perspective, Ann was general manager of the widely acclaimed CakeWorks,
a premium e-retailer confections company.
Ann has an MBA in Service Marketing from Simmons College, a BSBA
in Hotel, Restaurant and Resort Management from the Daniel’s
College of Business at the University of Denver, studied International
Tourism at London’s Richmond College and is certified in Mediterranean
Cuisine and Wedding Cake Construction and Design from the Culinary
Institute of America in Hyde Park, New York. Ann resides in Sudbury,
MA with her husband and three sons.
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